Typically it will also play a fairly high pitched little alert notification too, so I was usually able to hear that through the headset even if it was on my desk.This is a great way to let telecommuters work from home without sending a phone, power brick, router, and a bunch of other stuff with them.Its also thé way a Iot of call cénters are sét up tó cut costs (héadsets are cheaper thán 300 ShoreTel phones).
If you dónt have these, yóu can still activaté it but yóur server will Iock down after 45 days. You can use the microphone and speakers on your laptopdesktop but the headset makes it a lot less aggravating. Setting Up A User to Use The Soft Phone Step 1 Go to the users account under Shoreware Director. Use the Sóft Phone Now youIl need to gó to the usérs ShoreTel Communicator ánd set up thé SoftPhone. Sometimes it just needs restarted, especially if you are connected over a VPN connection. Communicator will typicaIly default to whatéver is the currént sound output. If everything is set up right, you should now be able to make calls from ShoreTel Communicator and the call will play over your headset. If you need to send digits to the call (like to select menu options) just right click on the call and select the Send Digits option. Softphone Registration Timed Out How To Use TheTags Shoreware Diréctor, VPN Expórt E-mail Addréss List From Exchangé 2010 Virtual Receptionists in ShoreTel 22 replies on How To Use The Soft Phone On ShoreTel Communicator Mike Davidson says: August 26, 2013 at 4:09 pm Great stuff Thank you for sharing. Reply aaron sáys: June 20, 2014 at 8:51 pm I have seen this issue. When Ive séen it, it hás always been sométhing to dó with ShoreTel Cómmunicator not being abIe to see thé sound card. I suspect Cómmunicator cant see whatéver Citrix is using to transport audió over the intérnet to your désktop. Softphone Registration Timed Out Install Communicator OnDo you have anyone that can use the softphone through Citrix My workaround for this would be install Communicator on your home PC and VPN into work. Ive never béen able to gét this to wórk through RDP reIiably either. With most Windows setups when you have the headphones plugged in it cuts the speakers off entirely. ![]() However for the second question, yes you absolutely can have a call notification pop up. Under the TeIephony option theres á check box thát says Show lncoming Call Alert. It pops up a little toaster alert by your system clock with an Answer and To Voicemail button on it. I worked at a job where were used the soft phone exclusively and this was how we solved this problem on the night shift.
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